John C Georgesen

Title: Innovations by John C Georgesen

Introduction

John C Georgesen is an accomplished inventor based in Maineville, OH. He has made significant contributions to the field of customer service applications, holding a total of 3 patents. His work focuses on improving customer satisfaction through innovative systems and methods.

Latest Patents

One of his latest patents is a system and method for improving tuning using user-provided satisfaction scores. This invention provides a way to enhance customer satisfaction by identifying tuning opportunities based on customer satisfaction scores. The system compares portions of the customer service application to a customer satisfaction score obtained from surveys. The statistical comparisons reveal which portions correlate with low customer satisfaction scores. A report is generated to identify these areas, allowing for targeted improvements to enhance customer satisfaction.

Career Highlights

Throughout his career, John has worked with notable companies such as Convergys CMG Utah Inc. and Convergys Customer Management Delaware LLC. His experience in these organizations has contributed to his expertise in customer service applications and satisfaction improvement.

Collaborations

John has collaborated with talented individuals in his field, including Dhananjay Bansal and Scott D Spera. These collaborations have likely enriched his work and led to further innovations in customer service technology.

Conclusion

John C Georgesen's innovative approach to improving customer satisfaction through his patented systems demonstrates his commitment to enhancing customer service applications. His contributions are valuable assets to the industry, and his work continues to influence the way companies interact with their customers.