Company Filing History:
6 out of 6 
5 out of 5 
3 out of 3 Years Active: 2003-2019
Title: Innovations of Jinsheng Wang: Pioneering Customer Engagement Technologies
Introduction: Jinsheng Wang, a prolific inventor based in Sunnyvale, California, has made significant contributions to the field of customer engagement technologies, holding 21 patents to date. His innovations focus on enhancing the interaction between businesses and customers, offering solutions that leverage technology to create efficient and contextual customer support systems.
Latest Patents: Among his recent patents, two stand out for their potential impact on customer service operations. The first patent, titled "Method and system for online helpdesk," reveals a CustomerOps platform designed for businesses of all sizes. This innovative system captures inquiries and responses between users and businesses, archiving the data stream for future retrieval. By enabling businesses to engage users contextually, it facilitates more relevant and efficient customer interactions.
The second patent, "Method and system for electronically engaging customers," extends the concept of customer engagement across multiple computer applications. This technology serves various businesses by capturing user activities and transporting the data to a designated server. The stored information is utilized to assist the designated business in engaging users meaningfully, enhancing customer experience across websites, desktop programs, and mobile applications.
Career Highlights: Jinsheng Wang has accumulated experience in several technology companies. Notably, he has worked with Back Micro Solutions LLC and Inbit, Inc., where he furthered his expertise in developing customer-focused applications.
Collaborations: Throughout his career, Wang has collaborated with talented professionals in the industry, including his coworkers Lu Wang and Joe Zheng. Their joint efforts have contributed to the advancement of customer engagement technologies and the success of the projects they have undertaken.
Conclusion: Jinsheng Wang's dedication to innovation in customer operations has resulted in noteworthy advancements in how businesses interact with their clients. His patents reflect a keen understanding of technology's role in enhancing customer service, paving the way for more effective methods of engagement and support. As he continues to develop new solutions, the impact of his work on the industry is sure to grow.