The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 24, 2019
Filed:
Nov. 22, 2015
LU Wang, Sunnyvale, CA (US);
Jinsheng Wang, Sunnyvale, CA (US);
Lu Wang, Sunnyvale, CA (US);
Jinsheng Wang, Sunnyvale, CA (US);
Other;
Abstract
Method and system for online helpdesk are disclosed. According to one embodiment, a CustomerOps platform is designed to provide customer operations to a plurality of businesses large or small. By providing a server or a cluster of servers, various activities (e.g., inquiries and responses) between a user and a business are captured and the data stream thereof is archived to a designated server. The stored data can be retrieved to view the various activities so as to engage the user contextually whenever there is a need. Such a CustomerOps platform facilitates efficient and more relevant human or automated assistance when the user desires to get engaged with the business that provides a service/product interesting to the user.