The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 21, 2017
Filed:
Nov. 16, 2012
LU Wang, Sunnyvale, CA (US);
Jinsheng Wang, Sunnyvale, CA (US);
Lu Wang, Sunnyvale, CA (US);
Jinsheng Wang, Sunnyvale, CA (US);
Other;
Abstract
Method and system for electronically engaging customers for multiple business entities are disclosed. According to one embodiment, a CustomerOps platform is designed to provide customer operations to a plurality of computer applications (e.g. websites with multiple webpages, desktop programs and mobile applications) operated by respective businesses large or small. By providing a server or a cluster of servers, various activities by a user interacting with a designated computer application are captured and the data stream thereof is transported to a designated server. The stored data can be retrieved to assist the business of the designated computer application to engage the user contextually whenever there is a need. Such a CustomerOps platform facilitates efficient and more relevant human or automated assistance when the user desires to get engaged with the business that provides the designated computer application.