Company Filing History:
Years Active: 2010-2015
Title: Jeff Iannone: Innovator in Call Agent Interaction Technologies
Introduction
Jeff Iannone is a notable inventor based in Alpharetta, GA (US), recognized for his contributions to the field of call agent interaction technologies. With a total of 9 patents to his name, Iannone has developed innovative systems and methods that enhance the efficiency of call centers and improve agent interactions.
Latest Patents
Among his latest patents, Iannone has developed a "System and method for processing agent interactions." This invention provides a method for receiving interaction data that describes states and transitions within interaction sessions. It identifies business processes based on this data and generates models from the stored instances. Another significant patent is the "System and method for integrated display of multiple types of call agent data." This method presents multiple activities associated with call center agents in a visually correlated timeline, allowing for better tracking and management of agent activities.
Career Highlights
Throughout his career, Jeff Iannone has worked with prominent companies such as Verint Americas Inc. and Verint Systems, Inc. His experience in these organizations has allowed him to refine his skills and contribute to the development of advanced technologies in the call center industry.
Collaborations
Iannone has collaborated with notable professionals in his field, including Shimon Keren and Jason Fama. These partnerships have facilitated the exchange of ideas and fostered innovation in the technologies he has developed.
Conclusion
Jeff Iannone's work in the realm of call agent interaction technologies showcases his commitment to innovation and improvement in the industry. His patents reflect a deep understanding of the challenges faced by call centers and provide effective solutions to enhance agent performance and customer satisfaction.