The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 11, 2014
Filed:
Feb. 22, 2006
Shimon Keren, Sunnyvale, CA (US);
Jeff Iannone, Alpharetta, GA (US);
James Gordon Nies, Carmel, IN (US);
Srivijaya Srinivasa, Suwanee, GA (US);
Shimon Keren, Sunnyvale, CA (US);
Jeff Iannone, Alpharetta, GA (US);
James Gordon Nies, Carmel, IN (US);
Srivijaya Srinivasa, Suwanee, GA (US);
Verint Systems, Inc., Santa Clara, CA (US);
Abstract
Method and systems are presented for presenting multiple activities associated with one of a plurality of call center agents correlated in time. In one embodiment, the method comprises the steps of: determining at least one of the agents to be displayed; and displaying activity information in visual correlation with a timeline. The activity information includes a first plurality of activities originating from a first source and a second plurality of activities originating from a second source. Each of the activities is associated with the at least one agent.