The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 03, 2015
Filed:
Sep. 10, 2010
Shimon Keren, Sunnyvale, CA (US);
Jeff Iannone, Alpharetta, GA (US);
James Gordon Nies, Carmel, IN (US);
Srivijaya Srinivasa, Suwanee, GA (US);
Shimon Keren, Sunnyvale, CA (US);
Jeff Iannone, Alpharetta, GA (US);
James Gordon Nies, Carmel, IN (US);
Srivijaya Srinivasa, Suwanee, GA (US);
Verint Americas Inc., Alpharetta, GA (US);
Abstract
Embodiments are disclosed herein for processing agent interactions. In a particular embodiment, a method provides receiving interaction data describing states and transitions between states within interaction sessions. The method further provides identifying business processes based on the interaction data and identifying instances of the business processes. The method further provides storing the instances and generating a model from the instances.