James H Lythgoe

Title: The Innovations of James H Lythgoe

Introduction

James H Lythgoe is an accomplished inventor based in Mason, OH (US). He holds a total of 3 patents that reflect his innovative contributions to customer service applications. His work focuses on enhancing customer satisfaction through advanced tuning methods.

Latest Patents

One of Lythgoe's latest patents is a system and method for improving tuning using user-provided satisfaction scores. This innovative system identifies tuning opportunities based on customer satisfaction scores obtained from surveys. By comparing various portions of a customer service application to these scores, the system statistically determines which areas correlate with low customer satisfaction. A comprehensive report is generated, pinpointing these areas for potential improvement, ultimately aiming to enhance customer satisfaction with the service application.

Career Highlights

Throughout his career, Lythgoe has worked with notable companies such as Convergys CMG Utah Inc. and Convergys Customer Management Delaware LLC. His experience in these organizations has contributed to his expertise in customer service applications and satisfaction metrics.

Collaborations

Lythgoe has collaborated with talented individuals in his field, including Dhananjay Bansal and Scott D Spera. These partnerships have likely enriched his work and led to further innovations in customer service technology.

Conclusion

James H Lythgoe's contributions to the field of customer service applications through his patents demonstrate his commitment to improving customer satisfaction. His innovative methods and collaborative efforts continue to influence the industry positively.