James Francis Curran

Title: Innovations of James Francis Curran

Introduction

James Francis Curran is an accomplished inventor based in Alexandria, OH (US). He holds a total of 4 patents that showcase his contributions to the field of customer service technology. His innovative approach has led to the development of systems that enhance the efficiency of customer service operations.

Latest Patents

One of Curran's latest patents is a mutual assistance routing system designed for improved utilization of customer service resources. This invention introduces a new system and method for the mutual sharing of resources dedicated to customer service. The system employs a telecommunications switching apparatus to route incoming customer contacts to various pools of customer service agents. It features a universal customer service interface that enables agents to assist customers from related companies. The automated system facilitates the sharing of customer service resources, allowing customers who reach out to a requesting user to be served by shared agents.

Career Highlights

Throughout his career, Curran has worked with notable companies such as West Notifications, Inc. and West Corporation. His experience in these organizations has contributed to his expertise in developing innovative customer service solutions.

Collaborations

Some of Curran's coworkers include James Lehr Kennedy and Julia Lynn McDevitt. Their collaboration has likely played a role in the advancement of customer service technologies.

Conclusion

James Francis Curran's work in developing systems for customer service resource sharing demonstrates his commitment to innovation in the field. His patents reflect a significant contribution to enhancing customer service efficiency.