The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 17, 2014
Filed:
Jun. 24, 2009
James Lehr Kennedy, Columbus, OH (US);
Julia Lynn Mcdevitt, Columbus, OH (US);
Adam Thomas Bangston, Westerville, OH (US);
James Francis Curran, Alexandria, OH (US);
Varun Reddy Gade, Columbus, OH (US);
Demond Lewayne Smith, Columbus, OH (US);
Dongyun Wang, Westerville, OH (US);
James Lehr Kennedy, Columbus, OH (US);
Julia Lynn McDevitt, Columbus, OH (US);
Adam Thomas Bangston, Westerville, OH (US);
James Francis Curran, Alexandria, OH (US);
Varun Reddy Gade, Columbus, OH (US);
Demond LeWayne Smith, Columbus, OH (US);
Dongyun Wang, Westerville, OH (US);
West Noifications, Inc., Omaha, NE (US);
Abstract
The invention disclosed is a new system and method for providing the mutual sharing of resources devoted to customer service. The system utilizes a telecommunications switching apparatus to rout incoming customer contacts to one or more pools of customer service agents. The system provides for a universal customer service interface that allows customer service agents to assist customers of other related companies. The automated system for sharing customer service resources includes a mutual assistance routing system in communication with requesting users of customer service agents, responding providers of customer service agents, databases containing customer information, thereby allowing customers who contact the requesting user to be served by shared agents.