Company Filing History:
1 out of 634 
1 out of 10 
1 out of 1 Years Active: 2014-2017
Title: Demond LeWayne Smith: Innovator in Customer Service Technology
Introduction
Demond LeWayne Smith is a notable inventor based in Columbus, OH (US). He has made significant contributions to the field of customer service technology, holding a total of 3 patents. His innovative approaches have transformed how customer service resources are utilized and shared among companies.
Latest Patents
One of Smith's latest patents is a "Mutual assistance routing system for improved utilization of customer service resources." This invention introduces a new system and method for the mutual sharing of resources dedicated to customer service. The system employs a telecommunications switching apparatus to route incoming customer contacts to various pools of customer service agents. It features a universal customer service interface that enables agents to assist customers from related companies. The automated system facilitates the sharing of customer service resources, allowing customers who contact a requesting user to be served by shared agents.
Career Highlights
Throughout his career, Demond LeWayne Smith has worked with prominent companies such as West Corporation and West Notifications, Inc. His experience in these organizations has contributed to his expertise in developing innovative customer service solutions.
Collaborations
Some of his notable coworkers include James Lehr Kennedy and Julia Lynn McDevitt. Their collaboration has likely played a role in the development of Smith's innovative ideas and patents.
Conclusion
Demond LeWayne Smith's contributions to customer service technology through his patents demonstrate his commitment to improving customer interactions. His work continues to influence the industry and enhance the efficiency of customer service operations.