James E Anderson

Title: The Innovations of James E Anderson: A Pioneer in Call Distribution Technology

Introduction

James E Anderson, an inventive mind hailing from Glen Ellyn, IL, has made significant contributions to the field of telecommunications, particularly in automatic call distribution systems. With a total of six patents to his name, Anderson’s work has revolutionized how calls are managed, waiting times are calculated, and overflow issues are addressed in call centers.

Latest Patents

Among Anderson's latest innovations is a patent titled "Method and apparatus for determining a real-time average speed of answer in an automatic call distribution system." This groundbreaking method streamlines the calculation of the Real-Time Average Speed of Answer (RASA) by employing moving averages and exponential smoothing. By monitoring a set interval, it computes the current average Speed of Answer (SA) based on total waiting time and adjusts this figure in real-time to enhance call handling efficiency.

Another notable patent is the "Call overflow system and method for an automatic call distribution system." This system intelligently manages overflow calls by transferring them from the originating automatic call distributor to a destination automatic call distributor. It retains vital data relating to the overflow call, ensuring smooth communication even when caller identification is blocked, demonstrating a sophisticated approach to handling interruptions in service.

Career Highlights

Throughout his career, James E Anderson has collaborated with renowned companies, including Rockwell International Corporation, where he further expanded his expertise in telecommunications technologies. His inventive spirit and dedication to advancing the field have not gone unnoticed, marking him as a significant figure in the industry.

Collaborations

Anderson's journey in innovation has also been enriched by working alongside influential professionals, including coworkers James D Anderson and John S Anderson. These collaborations have likely fostered an environment of creativity and advancement, further driving his contributions to the field.

Conclusion

James E Anderson has established himself as a prominent inventor with a keen ability to tackle complex challenges within the telecommunications sector. His patents not only enhance the functionality of automatic call distribution systems but also serve as a testament to his innovative spirit. As technology continues to evolve, the impact of Anderson's work will undoubtedly resonate, paving the way for future advancements in the industry.