Ilianna Spiliopoulou

Title: Innovations by Ilianna Spiliopoulou

Introduction

Ilianna Spiliopoulou is a notable inventor based in Athens, Greece. She has made significant contributions to the field of telecommunications, particularly in the development of predictive dialer systems. Her innovative approach has led to advancements that enhance the efficiency of call management systems.

Latest Patents

Ilianna holds a patent for a "Computer-implemented method of forwarding calls predictive dialer system and database." This invention presents an improved predictive dialer system that dials telephone numbers and connects answered calls to available agents. The system utilizes speech recognition to monitor active calls between agents and clients. It searches for key phrases that indicate the intention to terminate the call and predicts the remaining time until the call ends. Based on this prediction, the system determines the optimal time to initiate new calls, thereby improving overall call management.

Career Highlights

Ilianna is currently employed at InContact Inc., where she continues to innovate in the field of telecommunications. Her work focuses on enhancing communication technologies and improving user experiences through advanced systems.

Collaborations

Ilianna collaborates with talented individuals such as Antigoni Bitou and Aristeidis Giachalis. Together, they contribute to the development of cutting-edge technologies that push the boundaries of telecommunications.

Conclusion

Ilianna Spiliopoulou's contributions to the field of predictive dialing systems exemplify her innovative spirit and dedication to improving communication technologies. Her work not only enhances efficiency but also sets a standard for future advancements in the industry.