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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 10484538 B1

PDFFull Text
Date of Patent:
Nov. 19, 2019

Filed:

Aug. 20, 2018

Computer-implemented method of fowarding calls predictive dialer system and data base

Applicant:

Unify Patente Gmbh & Co. KG, Munich, DE;

Inventors:

Antigoni Bitou, Attiki, GR;

Stamatios Glikos, Athens, GR;

Ilianna Spiliopoulou, Athens, GR;

Nikolaos Skintzis, Athens, GR;

Aristeidis Giachalis, Athens, GR;

Anthansios Pagonis, Vrilissia, GR;

Alexandros Cheimarios, Glika Nera, GR;

Assignee:

InContact Inc., Salt Lake City, UT (US);

Attorney:

Pearl Cohen Zedek Latzer Baratz LLP

Primary Examiner:

Antim G Shah

Int. Cl.
CPC ...
H04M 3/51 (2006.01); G10L 15/22 (2006.01); G10L 15/18 (2013.01); H04M 3/523 (2006.01); G10L 15/08 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5158 (2013.01); G10L 15/1815 (2013.01); G10L 15/22 (2013.01); H04M 3/5175 (2013.01); H04M 3/5238 (2013.01); G10L 15/08 (2013.01); H04M 2201/40 (2013.01);
Abstract

An improved predictive dialer system and method that dials telephone numbers and connects answered calls to available agents monitors an active call between an agent and a client using speech recognition. In the active call, the speech recognition searches for occurrence of at least one key phrase that indicates intention of termination of the call; and upon occurrence of at least one key phrase, predicts a remaining time period until the call will be terminated. Based on the predicted remaining time period, during the remaining time period, the system or method determines a point of time for initiating at least one new call to a client and initiates at least one new call at the determined point of time.

Find Patent Forward Citations

Bitou, Antigoni. (2019). Computer-implemented method of fowarding calls predictive dialer system and data base (U.S. Patent No. 10484538). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/10484538

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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