This inventor holds 5 USPTO granted patents and 5 published patent applications. Top assignees: Cellco Partnership, Avaya Inc.. Active years: 2013-2015.
Company Filing History:
Years Active: 2013-2015
Title: Innovations of Inventor Humphrey D Chen
Introduction
Humphrey D Chen is a notable inventor based in Palisades Park, NJ (US). He holds a total of 5 patents that showcase his contributions to technology and innovation. His work primarily focuses on enhancing customer interactions through mobile technology.
Latest Patents
One of his latest patents is a kiosk-based mobile customer check-in system. This invention features a customer-accessible station equipped with a near field communication (NFC) transceiver. It is designed to interact with another NFC transceiver of a customer's mobile device and/or a micro-cell base station subsystem. This system operates within the premises of an enterprise and includes a base transceiver system for wireless communication with mobile stations over a frequency band allocated for mobile traffic in a macro cellular network. The communication interface facilitates the sending and receiving of communications for multiple mobile stations via a packet data network. A controller linked to the base transceiver system enables the micro-cell base station subsystem to function similarly to a macro cellular network base station, allowing for mobile station registration. Additionally, a customer management server responds to the identification of a registered mobile station by relaying information about the customer to enterprise personnel.
Another significant patent involves providing mobile network derived check-in for customer relationships. This invention also utilizes a micro-cell base station subsystem at an enterprise's premises. It includes a base transceiver system for wireless communication with mobile stations and a communication interface for managing communications via a packet data network. The controller operates the micro-cell base station subsystem to mimic a macro cellular network base station, facilitating mobile station registration. A softswitch connected to the packet data network allows for mobile station registration with the macro cellular network through the micro-cell base station subsystem. The customer management server plays a crucial role in identifying registered mobile stations and communicating relevant customer information to enterprise personnel.
Career Highlights
Throughout his career, Humphrey D Chen has worked with prominent companies such as Cellco Partnership and Avaya Inc. His experience in these organizations has contributed to his innovative approach to technology and customer service.
Collaborations
Some of his notable coworkers include Asif Nooruddin Batada and Christopher M Crawford. Their collaboration has likely fostered an environment of creativity and innovation in their respective fields.
Conclusion
Humphrey D Chen's contributions to mobile technology and customer interaction systems highlight his role as a