Cellco Partnership

Avaya Inc.

Humphrey D Chen

Asif Nooruddin Batada

Jeffrey G Gartner

Christopher M Crawford

A customer-accessible station includes a near field communication (NFC) transceiver configured to interact with another NFC transceiver of a customer's mobile station and/or a micro-cell base station subsystem for use at a premises of an enterprise includes a base transceiver system configured for wireless communication with a mobile station over a frequency band allocated for mobile traffic in a macro cellular network. A communication interface sends and receives communications for one or more mobile stations when at the premises via a packet data network. A controller coupled to the base transceiver system operates the micro-cell base station subsystem to appear as a base station similar to a base station of the macro cellular network, including enabling mobile station registration. A customer management server responds to identification of a registered mobile station by communicating information about a customer associated with the identified mobile station to a system used by enterprise personnel.

Kiosk-based mobile customer check-in

A micro-cell base station subsystem at a premises of an enterprise includes a base transceiver system configured for wireless communication with a mobile station over a frequency band allocated for mobile traffic in a macro cellular network. A communication interface is configured to send and receive communications for one or more mobile stations when at the premises via a packet data network. A controller coupled to the base transceiver system is configured to operate the micro-cell base station subsystem to appear as a base station similar to a base station of the macro cellular network, including enabling mobile station registration. A softswitch coupled to the packet data network enables mobile station registration with the macro cellular network through the micro-cell base station subsystem. A customer management server responds to identification of a registered mobile station by communicating information about a customer associated with the identified mobile station to a system used by enterprise personnel.

Providing mobile network derived check-in for customer relationship

A mobile station is configured to detect entry into a premises of an enterprise in response to short range or near field radio-frequency signals. The mobile station receives signals from one or more short range wireless beacons located in the premises, and the mobile station sends identifiers from the beacon signals to a location server. The location server processes the identifiers to determine location of the mobile station within the premises and sends information to the mobile station, for presentation to the user of a map of the premises showing the determined location of the mobile station within the premises. Entry detection also may be used to automatically check-in a customer/user of the mobile station with a system of the enterprise used by personnel of the enterprise at the premises to enable the personnel to customize interactions the customer while the customer is at the premises.

Providing derived location information for customer relationship in response to receipt of short range wireless beacon

The present invention comprises a method for hosting: (i) a first conference call on a first teleconferencing bridge from time tto time t, and (ii) a second conference call on the first teleconferencing bridge from time tto time t. When a teleconferencing manager receives a request from a telecommunications terminal at time tto connect to the second conference call, the teleconferencing manager determines whether the request received at time tis greater than or less than time t. If the request received at time tfrom the telecommunications terminal is greater than time t, then the telecommunications terminal is connected to the first teleconferencing bridge. On the other hand, if the request from the telecommunications terminal received at time tis less than time t, then the telecommunications terminal is connected to a third conference call on a second teleconferencing bridge.

Conference waiting room method and apparatus

Conference participant finder methods and apparatuses are provided. The conference participant finder maintains a record of expected conference participants. After the scheduled start time of a conference, expected conference participants are automatically contacted and reminded to join the conference. The contact address used to contact an expected conference participant can be obtained with reference to presence information. In addition, information regarding the status of conference participants can be displayed to a conference host.

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Palisades Park, NJ, United States of America

Humphrey D Chen