Location History:
- Lawrenceville, GA (US) (2011)
- Snellville, GA (US) (2011 - 2012)
Company Filing History:
Years Active: 2011-2012
Title: Homayoun Torab: Innovator in Customer Service Technology
Introduction
Homayoun Torab is a notable inventor based in Snellville, GA (US). He has made significant contributions to the field of customer service technology, holding a total of 5 patents. His work focuses on improving the efficiency and effectiveness of customer service operations through innovative methods and systems.
Latest Patents
One of Torab's latest patents is titled "Methods, systems, and computer program products for rule-based direction of customer service calls." This invention involves directing customer service calls based on various rules that incorporate customer information, network status, and service status. The system retrieves customer identifiers to obtain relevant information and applies rules to automatically direct incoming calls to the appropriate help desk agent.
Another significant patent is "Intelligent self-healing networks and advanced troubleshooting of communication service problems." This invention provides a problem detection and repair system that can identify issues within a network. It utilizes automated monitoring and user reports to detect problems and attempt repairs, ensuring that users receive timely support.
Career Highlights
Homayoun Torab is currently employed at AT&T Intellectual Property I, L.P. His role involves leveraging his expertise in technology to develop innovative solutions that enhance customer service experiences. His contributions have been instrumental in advancing the capabilities of communication services.
Collaborations
Torab has collaborated with several talented individuals in his field, including Mounire El Houmaidi and Shankaran Narayanan. These collaborations have fostered a creative environment that encourages the development of cutting-edge technologies.
Conclusion
Homayoun Torab's work exemplifies the impact of innovation in customer service technology. His patents reflect a commitment to improving communication services and enhancing user experiences. Through his contributions, he continues to shape the future of customer service operations.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.