The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 08, 2012
Filed:
Dec. 19, 2006
Shankaran Narayanan, Atlanta, GA (US);
Mounire El Houmaidi, Atlanta, GA (US);
Homayoun Torab, Snellville, GA (US);
Shankaran Narayanan, Atlanta, GA (US);
Mounire El Houmaidi, Atlanta, GA (US);
Homayoun Torab, Snellville, GA (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
A problem detection and repair system receives a trouble indication indicating a problem with a network. The trouble indication may be the result of automated monitoring of the network, or a user of communication services contacting an operator of the network to report trouble. Communication services may include telephone service, television service, Internet service, and other services delivered via a network. The trouble indication may be paired with the user's account, and one or more status determinations may be made prior to handing the user to a support person. Based on the results of the status determinations, problems may be detected, and repairs automatically attempted. If needed, the user may be forwarded to a support person along with the results of the status determinations and any attempted repairs.