Henry Mingkeung Yeung

Title: Henry Mingkeung Yeung: Innovative Mind in Transaction Message Routing

Introduction

Henry Mingkeung Yeung is a notable inventor based in Sunnyvale, California, known for his contributions to the field of transaction message routing. With a total of two patented inventions, his work has shown a significant impact on how various types of transaction messages are processed and queued.

Latest Patents

Yeung holds two significant patents focused on the methods and apparatuses for handling transaction messages. His first patent, titled "Method and Apparatus to Queue a Plurality of Transaction Messages," describes an apparatus designed for routing various transaction messages. This innovation includes a queue engine that integrates mechanisms for queuing different transaction types, such as telephone calls, emails, and video conferencing sessions. The distinctive feature of this invention is its ability to manage transaction messages across multiple dedicated queues based on their type, thus streamlining the routing process via an intelligent transaction message router.

His second patent, "Method and Apparatus for Allocating Mixed Transaction Type Messages to Resources via an Integrated Queuing Mechanism," further expands on this concept. It outlines a similar structure where the queuing mechanism is designed to efficiently allocate mixed transaction types to resources, ensuring that all transaction messages are serviced by a single resource allocator, which distributes messages from the queues to agents or resources as needed.

Career Highlights

Yeung has amassed valuable experience during his career, having worked with notable companies such as Aspect Communications Corporation and Aspect Telecommunications Corporation. His roles in these organizations have provided him with the opportunity to refine his skills and develop innovative solutions in the field of communication technology.

Collaborations

Throughout his career, Henry has collaborated with talented professionals, including colleagues like Scott Sikora and Nakul M Lele. These partnerships have undoubtedly enriched his work and contributed to his innovative approaches to solving complex technology challenges.

Conclusion

In summary, Henry Mingkeung Yeung stands out as an influential inventor in the realm of transaction message routing systems. His patents reflect a deep understanding of technology and innovation, enabling more efficient communication methods in our increasingly interconnected world. Yeung's contributions serve as a reminder of the importance of continued innovation and collaboration in the tech industry.