Company Filing History:
15 out of 563 
4 out of 832,843 Years Active: 2014-2019
Title: **Henry Lum: Innovator in Network and Contact Center Technologies**
Introduction
Henry Lum, based in Markham, Canada, is a prolific inventor boasting an impressive portfolio of 19 patents. His innovative contributions primarily revolve around network recording systems and contact center technologies, greatly enhancing communication efficiency and functionality.
Latest Patents
Henry's latest patents demonstrate his expertise in cutting-edge technology. His notable invention, the **Network Recording and Speech Analytics System and Method**, outlines a sophisticated system for capturing and recording media exchanged during telephony calls. This system receives communications over a wide area network, replicating the media path between users while also capturing and storing associated metadata. Designed to analyze recordings for detecting key phrases, it provides actionable insights, making it an invaluable resource for businesses seeking to optimize communication.
Another significant invention, the **System and Method for Transmitting Signaling and Media from a Hybrid Contact Center Operations Environment**, focuses on improving contact center services. This invention involves a controller that manages calls across different operational environments, ensuring seamless media service transitions during interactions. By integrating two media resources, it enhances the user experience, showcasing Henry's commitment to advancing contact center technology.
Career Highlights
Henry has held important positions at leading technology firms, including **Genesys Telecommunications Laboratories, Inc.** His work in these organizations has allowed him to develop and refine his innovative ideas, leading to numerous patents that address the challenges within communication systems.
Collaborations
Throughout his career, Henry has collaborated with talented professionals, including notable coworkers Paul Gvildys and Vladimir Filonov. These partnerships have contributed significantly to his innovative projects and patent developments, showcasing a collaborative spirit in advancing technology.
Conclusion
Henry Lum exemplifies the essence of innovation in telecommunications, with his 19 patents reflecting a deep understanding of network systems and contact center operations. His latest contributions, focusing on network recording and media transmission, highlight the importance of technology in enhancing communication efficiency. As technology continues to evolve, Henry's inventions will undoubtedly play a vital role in shaping the future of communication.