The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 28, 2018
Filed:
Oct. 02, 2017
Genesys Telecommunications Laboratories, Inc., Daly City, CA (US);
Henry R. Lum, Markham, CA;
Vladimir Filonov, Lafayette, CA (US);
Jeffrey Culbert, Richmond Hill, CA;
Daniel Blander, Anaheim Hills, CA (US);
Somasundaram Subramaniam, Tamil Nadu, IN;
Angelo Cicchitto, Milan, IT;
Paul Gvildys, Toronto, CA;
Other;
Abstract
A system and method for recording media for a contact center includes establishing via a processor in a first geographic location, a communication session between first and second communication devices. The processor determines that media exchanged during the media session is to be recorded. The processor identifies a second geographic location associated with a resource involved in the media session, and identifies a media controller associated with the second geographic location. The media controller bridges the media path between the first and second communication devices, and the media exchanged during the media session is recorded.