Location History:
- Milan, IT (2015 - 2019)
- Vimercate, IT (2023)
Company Filing History:
8 out of 563 
3 out of 832,843 Years Active: 2015-2023
Title: Angelo Cicchitto: Innovator in Customer Engagement and Speech Analytics
Introduction
Angelo Cicchitto is a prominent inventor based in Milan, Italy, known for his contributions to customer engagement technologies and speech analytics. With a total of 11 patents to his name, Cicchitto has made significant strides in enhancing the way customers interact with service providers.
Latest Patents
Cicchitto's latest patents include a "System and method for personalization as a service." This innovative method allows customers to orchestrate engagements with service providers through a facilitator entity. The service includes a virtual datacenter that connects cloud-based applications and databases to communication devices, enabling seamless interactions. Additionally, the method configures customer accounts for participation in the orchestration service, enhancing the overall customer experience.
Another notable patent is the "Network recording and speech analytics system and method." This system captures media exchanged during telephony calls and analyzes the recordings along with associated metadata. The technology detects key words or phrases and can trigger actionable events, providing valuable insights for businesses.
Career Highlights
Cicchitto has worked with notable companies, including Genesys Telecommunications Laboratories, Inc. His experience in the telecommunications industry has equipped him with the knowledge and skills necessary to develop cutting-edge technologies that improve customer interactions.
Collaborations
Throughout his career, Cicchitto has collaborated with talented individuals such as Henry Lum and Vladimir Filonov. These partnerships have contributed to the development of innovative solutions in the fields of customer engagement and speech analytics.
Conclusion
Angelo Cicchitto's work in personalization and speech analytics has significantly impacted the way businesses engage with their customers. His innovative patents and collaborations highlight his commitment to advancing technology in this field.