Location History:
- New Farm, AU (2019)
- Red Hill, AU (2020)
Company Filing History:
Years Active: 2019-2020
Title: Glenn Neuber: Innovator in Churn Risk Analysis
Introduction
Glenn Neuber is a notable inventor based in Red Hill, Australia. He has made significant contributions to the field of behavioral analysis, particularly in predicting customer churn risk. With a total of 2 patents, his work focuses on enhancing user retention through innovative technological solutions.
Latest Patents
One of Glenn's latest patents is a real-time system designed to identify and analyze behavioral patterns to predict churn risk and increase retention. This invention aims to identify potential churn among users of various computer-implemented systems provided by enterprises. The system utilizes historical data to create event profiles that represent user interactions, allowing for the assessment of churn risk based on a user's engagement and a risk index value. The results are then displayed in a graphical user interface, providing actionable insights for businesses.
Another significant patent is related to churn risk scoring using call network analysis. This method generates customer churn risk scores based on a multi-variable churn risk model that correlates customer characteristics with the likelihood of churn. By analyzing customer call data records on an in-memory database platform, the method calculates churn likelihood, influence factors, and average spending for each customer. The resulting churn risk scores are visually presented on an interactive user interface, enabling telecommunication providers to make informed decisions.
Career Highlights
Glenn Neuber is currently employed at SAP SE, where he continues to develop innovative solutions that address customer retention challenges. His expertise in behavioral analysis and data-driven methodologies has positioned him as a key player in the industry.
Collaborations
Glenn has collaborated with talented professionals such as Shane Bracher and Daniel Ricketts, contributing to the advancement of their shared goals in technology and customer engagement.
Conclusion
Glenn Neuber's work in churn risk analysis exemplifies the impact of innovation in enhancing customer retention strategies. His patents reflect a commitment to leveraging technology for better business outcomes.