Geetha Gopalakrishnan is a prominent inventor based in Omaha, NE (US). She has made significant contributions to the field of communication technology, particularly in the development of user input driven short message service (SMS) applications. With a total of 10 patents to her name, Gopalakrishnan continues to push the boundaries of innovation in her field.

Latest Patents

One of her latest patents is focused on user input driven short message service (SMS) applications. This invention allows for the processing of inquiry messages received from user devices in various formats, such as text messages or emails. The system identifies the content of the inquiry to determine whether it should be directed to a live agent or responded to with an automated message. If the automated response fails to address the user's inquiry, the system can escalate the message to a live agent queue for further assistance. Another notable patent is the short message service (SMS) response and interpretation application, which similarly processes inquiry messages to determine the appropriate response method.

Career Highlights

Gopalakrishnan has built a successful career at West Corporation, where she has been instrumental in developing innovative communication solutions. Her work has not only enhanced user experience but has also streamlined processes within the organization.

Collaborations

Throughout her career, Gopalakrishnan has collaborated with talented individuals such as Kellan Stec and James K Boutcher. These partnerships have contributed to the successful development and implementation of her innovative ideas.

Conclusion

Geetha Gopalakrishnan is a trailblazer in the field of SMS applications, with a strong portfolio of patents that reflect her innovative spirit. Her contributions continue to shape the future of communication technology.

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