The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 20, 2019
Filed:
Feb. 28, 2017
Applicant:
West Corporation, Omaha, NE (US);
Inventors:
James K. Boutcher, Omaha, NE (US);
Geetha Gopalakrishnan, Omaha, NE (US);
Assignee:
West Corporation, Omaha, NE (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); H04L 12/58 (2006.01); H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5166 (2013.01); H04L 51/02 (2013.01); H04M 3/5183 (2013.01); H04M 3/523 (2013.01);
Abstract
A message processing application may receive at least one inquiry message from a user device in the form or a text message, email or other communication message format. The message may be received and processed to identify the content of the inquiry message to determine whether the inquiry message should be transferred to a live agent or whether the inquiry message should be responded to with an automated response stored in a database.
Boutcher, James. (2019). Short message service (sms) response and interpretation application (U.S. Patent No. 10389880). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/10389880
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile