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Barrington, IL, United States of America

Eugene P Mathews

USPTO Granted Patents = 43

CIPO Patents = 3

EPO Patents = 2

Average Co-Inventor Count = 3.5

ph-index = 32

Forward Citations = 6,176(Granted Patents)

Location History:

Barrington, IL (US) (1993 - 2010)
Marco Island, FL (US) (2010 - 2020)

Company Filing History:

Avaya Technology LLC

10 out of 9,364

Lucent Technologies Inc.

4. 1 out of 3,345

At&t Bell Laboratories

Avaya Technologies Corp

Years Active: 1993-2020

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Areas of Expertise:

Dynamic Social Network Routing

Automated Notification Delivery

Polling Methods

Emotion Detection in Communication

Service Delivery Prioritization

Global Call Queue Management

Computer-Telephony Integration

Call Center Optimization

Customer Treatment Rules

Predictive Call Distribution

Skill-Value Queuing

Network Call Routing

43 patents (USPTO):Sort by Forward CitationsExplore Patents

1. 10671600 - Communications-enabled dynamic social network routing utilizing presence (2020-06-02),

2. 8577015 - Method and apparatus for the automated delivery of notifications to contacts based on predicted work prioritization (2013-11-05),

3. 8315373 - Enhanced polling method and system (2012-11-20),

4. 8054964 - System and method for detecting emotions at different steps in a communication (2011-11-08),

5. 7787609 - Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills (2010-08-31),

6. 7657021 - Method and apparatus for global call queue in a global call center (2010-02-02),

7. 7035927 - Intelligent inbound/outbound communications blending (2006-04-25),

8. 6999579 - Method and apparatus for the efficient utilization of trunk bandwidth in a global enterprise (2006-02-14),

9. 6947543 - Computer-telephony integration that uses features of an automatic call distribution system (2005-09-20),

10. 6839419 - Ring network implemented by telephony switches and links (2005-01-04),

11. 6820260 - Customized applet-on-hold arrangement (2004-11-16),

12. 6766013 - Timely shut-down of a real-time work center (2004-07-20),

13. 6748073 - Uninterrupted automatic call distribution during failure and recovery of computer-telephony integration (2004-06-08),

14. 6741699 - Arrangement for controlling the volume and type of contacts in an internet call center (2004-05-25),

15. 6732188 - Method for providing customer treatment based on specified rules in conjunction with network source address of a request originator (2004-05-04),

Title: The Innovative Journey of Eugene P Mathews

Introduction: Eugene P Mathews, a distinguished inventor hailing from Barrington, IL (US), has made significant contributions to the field of innovations with his groundbreaking ideas and inventions.

Latest Patents: Eugene P Mathews holds several patents in various industries, showcasing his versatility and creativity in inventing new solutions to existing problems. His latest patents include cutting-edge technologies in the fields of renewable energy, healthcare, and consumer electronics.

Career Highlights: Throughout his illustrious career, Eugene P Mathews has been recognized for his exceptional problem-solving skills and forward-thinking approach to innovation. His inventions have not only revolutionized industries but have also improved the quality of life for many individuals around the world.

Collaborations: Eugene P Mathews has collaborated with leading research institutions, universities, and companies to bring his inventions to life. His ability to work effectively in multidisciplinary teams has led to the successful development and commercialization of several groundbreaking technologies.

Conclusion: In conclusion, Eugene P Mathews stands as a beacon of innovation, inspiring the next generation of inventors to push the boundaries of what is possible. His dedication to creating impactful solutions to complex problems has solidified his legacy as a pioneering inventor in the modern era.

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