The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 04, 2005
Filed:
Dec. 31, 1997
Andrew Derek Flockhart, Thornton, CO (US);
Robert Daniel Nalbone, Thornton, CO (US);
Thomas S. Fisher, Westminster, CO (US);
Eugene P. Mathews, Barrington, IL (US);
Andrew Derek Flockhart, Thornton, CO (US);
Robert Daniel Nalbone, Thornton, CO (US);
Thomas S. Fisher, Westminster, CO (US);
Eugene P. Mathews, Barrington, IL (US);
Avaya Technology Corp., Basking Ridge, NJ (US);
Abstract
A system for using an under-utilized data channel for carrying additional data, in a network mode. One such channel is the D-channel in the ISDN system. In one implementation, a group of telephone call centers share data, using the D-channel, about the lengths of time incoming callers must wait before being answered. Using the shared data, the call centers collectively route incoming calls to call centers having smaller waiting times.