Company Filing History:
3 out of 696 
1 out of 3,345 
1 out of 9,364 
Years Active: 1993-2005
Title: **Innovations by Robert Daniel Nalbone: A Pioneer in Computer-Telephony Integration**
Introduction
Robert Daniel Nalbone, an accomplished inventor residing in Thornton, CO, has made significant contributions to the field of computer-telephony integration (CTI). With a remarkable portfolio that includes six patents, Nalbone has developed innovative solutions that enhance communication systems and improve operational efficiency in contact centers.
Latest Patents
Nalbone's latest patents reflect his expertise in CTI and showcase his commitment to advancing technology. His notable inventions include a system that integrates features of an automatic call distribution (ACD) system within a CTI contact center. This CTI adjunct allows for efficient management of calls by enqueuing contacts and agents in ACD queues, thereby providing enhanced features to both calls and agents through its management information system (MIS).
Another significant patent focuses on a ring network implemented by telephony switches and links. This invention utilizes an under-utilized data channel, specifically the D-channel in the ISDN system, to share valuable data among call centers. By sharing information about incoming caller wait times, the call centers can collaboratively route calls to those with smaller waiting times, improving customer experience and operational efficiency.
Career Highlights
Throughout his career, Robert Daniel Nalbone has been associated with several prestigious companies, including Avaya Technology LLC and AT&T Bell Laboratories. His work in these organizations has not only honed his skills as an inventor but also provided him with the platform to implement his innovative ideas in the telecommunications domain.
Collaborations
Nalbone has collaborated with noteworthy professionals in the industry, including Eugene P. Mathews and Andrew Derek Flockhart. These partnerships have facilitated knowledge exchange and fostered creativity, allowing for groundbreaking inventions that have positively impacted the telecommunications landscape.
Conclusion
Robert Daniel Nalbone's contributions to computer-telephony integration are instrumental in shaping the future of communication technology. His six patents, reflecting innovative solutions for contact centers and call routing, showcase his expertise and commitment to enhancing user experience. As the industry continues to evolve, Nalbone's work will undoubtedly remain influential in the realms of telecommunications and information technology.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.