Company Filing History:
Years Active: 2012-2014
Title: Eric R Heiss: Innovator in Communication Systems
Introduction
Eric R Heiss is a notable inventor based in Kennett Square, PA (US). He has made significant contributions to the field of communication systems, holding a total of 3 patents. His work focuses on enhancing communication interactions through innovative methods and systems.
Latest Patents
One of his latest patents is for a Comprehensive Coordinated Communication System. This invention provides a method and system for enabling communication interactions between parties by presenting multiple communication channels. It allows users to select a preferred channel and creates a record of the interaction that can be retrieved later. This system can be implemented via a stand-alone computing system or interconnected with other platforms through networks like the internet.
Another significant patent is for Text Chat for At-Risk Customers. This invention includes methods for supporting text chat for customers who may be considering terminating their relationship with an entity. The system operates by receiving information about customer behavior and sending a text chat invitation in response, thereby facilitating communication and support.
Career Highlights
Eric R Heiss is currently employed at Bank of America Corporation, where he continues to develop innovative solutions in communication technology. His work has been instrumental in improving customer interactions and enhancing service delivery.
Collaborations
He collaborates with talented individuals such as Scott Huie and Dariane Katinka Hunt, contributing to a dynamic work environment that fosters innovation.
Conclusion
Eric R Heiss is a distinguished inventor whose work in communication systems has made a significant impact. His patents reflect a commitment to improving how individuals and organizations communicate effectively.