Bank of America Corporation

Eric R Heiss

Scott Huie

Dariane Katinka Hunt

Maria E Kaj

Embodiments of the present invention provide a method and system for a first party providing a comprehensive coordinated communication system by enabling initiation of a communication interaction between a first party and a second party, presenting a plurality of communication channels from which one of the parties can make a selection, displaying an interface for using the selected communication channel for a communication interaction between the two parties, and creating a record of the communication interaction, wherein either of the two parties can retrieve the record. The invention can be implemented via a stand-alone computing system or such a system interconnected with other platforms or data stores by a network, such as a corporate intranet, a local area network, or the internet.

Comprehensive coordinated communication system

Apparatus and methods for supporting text chat for at-risk customers are provided. A method for operating an electronic information processing platform may include receiving, via the electronic information processing platform, information indicating that a customer exhibits behavior indicative of a desire to terminate a relationship with an entity. The method may further include, transmitting to the customer a text chat invitation, via the electronic information processing platform, in response to the received information.

Text chat for at-risk customers

Embodiments of the present invention provide a method and system for providing a comprehensive coordinated electronic document functionality by storing and providing access to at least one non-personalized electronic document and at least one personalized document, enabling at least one action with regard to the non-personalized document and the personalized document, and creating a record of the at least one action taken. The invention can be implemented via a stand-alone computing system or such a system interconnected with other platforms or data stores by a network, such as a corporate intranet, a local area network, or the internet.

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Kennett Square, PA, United States of America

Eric R Heiss