The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 28, 2013
Filed:
Dec. 16, 2008
Eric R. Heiss, Kennett Square, PA (US);
Scott C. Huie, Charlotte, NC (US);
Maria E. Kaj, Castro Valley, CA (US);
Eric R. Heiss, Kennett Square, PA (US);
Scott C. Huie, Charlotte, NC (US);
Maria E. Kaj, Castro Valley, CA (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Apparatus and methods for supporting text chat for at-risk customers are provided. A method for operating an electronic information processing platform may include receiving, via the electronic information processing platform, information indicating that a customer exhibits behavior indicative of a desire to terminate a relationship with an entity. The method may further include, transmitting to the customer a text chat invitation, via the electronic information processing platform, in response to the received information.