Eric L Hopper

Title: The Innovative Contributions of Eric L Hopper

Introduction

Eric L Hopper is a notable inventor based in Portland, OR (US). He has made significant contributions to the field of technology, particularly in systems that enhance customer service and fraud prevention. With a total of 3 patents, Hopper's work reflects a commitment to innovation and problem-solving in the business sector.

Latest Patents

One of Hopper's latest patents is the Integrated Pre-Collections System. This system identifies debtors when they contact a company for a new purchase. A customer service representative or an automated process takes payment for the prior debt in real time. The pre-collections system is tightly integrated with an order processing system, allowing various channels such as websites, IVR, and CSR to redirect customer debtors into the corresponding pre-collections system channel. Customers are seamlessly routed back in real time to the point in the order processing system where they left off, and they are reinstated immediately when their payment is cleared. The system also keeps track of blacklisted customers and employs logic to determine whether to resubmit an item, reclaim a product or service, or immediately collect upon the debt.

Another significant patent is the Fraud Prevention System and Method. This system and method are designed to prevent fraud by identifying one or more fraud indicators and examining past transactions or pending transactions associated with the account for the presence of these indicators. The method includes detecting at least one of the fraud indicators and calculating a cumulative fraud risk level associated with the pending transaction based on the detected indicators. If the cumulative fraud risk level meets or exceeds a predetermined threshold, the request for the transaction is verified with the account owner. This method may also involve assigning a weighted value to each of the fraud indicators, particularly in the context of telephone calling accounts, such as calling card accounts.

Career Highlights

Eric L Hopper is currently employed at Vesta Corporation, where he continues to develop innovative solutions that address critical issues in customer service and fraud prevention. His work at Vesta Corporation has positioned him as a key player in the technology sector.

Collaborations

Hopper collaborates with talented individuals such as Scott C Justice and Ken C Obrist, contributing to a dynamic work environment that fosters innovation and creativity.

Conclusion

Eric L Hopper's contributions to technology through his patents demonstrate his dedication to improving customer service and preventing fraud. His innovative systems have