Vesta Corporation

Eric L Hopper

Jianning Le

Douglas M Fieldhouse

Ken C Obrist

Keith E Steele

Yvette Bohanan

Scott C Justice

Sanjay Khare

A pre-collections system identifies debtors when they contact a company for a new purchase. A customer service representative (or other automated process) takes payment for the prior debt in real time. The pre-collections system is tightly integrated with an order processing system. Order processing system channels (web site, IVR, CSR, etc.) are enabled to redirect the customer debtor into a corresponding pre-collections system channel. Customers are routed back seamlessly in real time to the point in the order processing system where they left off. The customer is re-instated immediately when their payment is cleared. The system keeps track of blacklisted customers. Logic determines whether to resubmit an item, reclaim a product or service or to immediately collect upon the debt.

Integrated pre-collections system

A system and method for preventing fraud. The method typically includes identifying one or more fraud indicators and examining past transactions and/or a pending transaction associated with the account for the presence of the fraud indicators. The method also includes, by said examining, detecting at least one of the fraud indicators. The method also includes calculating a cumulative fraud risk level associated with the pending transaction based on the detected fraud indicators. The method may also include determining whether the cumulative fraud risk level meets or exceeds a predetermined threshold, and if the cumulative fraud risk level meets or exceeds the predetermined threshold, verifying the request for the transaction with an owner of the account. The method may further include assigning a weighted value to each of the fraud indicators. The account is typically a telephone calling account, such as a calling card account.

Fraud prevention system and method

A telephone calling account system, method, and card. The method typically includes determining a preexisting account designator of a preexisting account, creating a telephone calling account on a calling platform, and assigning to the telephone calling account the preexisting account designator of the preexisting account.

Telephone calling account system and method

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Portland, OR, United States of America

Eric L Hopper