The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 03, 2011
Filed:
Sep. 26, 2006
Yvette Bohanan, Beaverton, OR (US);
Eric Hopper, Happy Valley, OR (US);
Sanjay Khare, Portland, OR (US);
Jianning Le, Lake Oswego, OR (US);
Yvette Bohanan, Beaverton, OR (US);
Eric Hopper, Happy Valley, OR (US);
Sanjay Khare, Portland, OR (US);
Jianning Le, Lake Oswego, OR (US);
Vesta Corporation, Portland, OR (US);
Abstract
A pre-collections system identifies debtors when they contact a company for a new purchase. A customer service representative (or other automated process) takes payment for the prior debt in real time. The pre-collections system is tightly integrated with an order processing system. Order processing system channels (web site, IVR, CSR, etc.) are enabled to redirect the customer debtor into a corresponding pre-collections system channel. Customers are routed back seamlessly in real time to the point in the order processing system where they left off. The customer is re-instated immediately when their payment is cleared. The system keeps track of blacklisted customers. Logic determines whether to resubmit an item, reclaim a product or service or to immediately collect upon the debt.