Edward W Kuns

Title: Edward W Kuns: Innovator in Contact Center Technology

Introduction

Edward W Kuns is a notable inventor based in Glen Ellyn, IL (US). He has made significant contributions to the field of contact center technology, holding a total of 3 patents. His work focuses on improving the efficiency and effectiveness of automatic contact distribution systems.

Latest Patents

Kuns' latest patents include a "Method of Unifying Control of Contact Center System." This invention provides a method and apparatus for processing messages in a networked automatic contact distribution system with multiple computer processors. The method involves a processor receiving a configuration message, determining its type from metadata, and executing a predetermined set of steps based on that type. Another significant patent is the "Method of Displaying Complex Relationships," which presents structural relationships within an automatic contact distribution system. This method defines various structural elements, selects a root element, identifies related elements, and displays them along with their relationships.

Career Highlights

Edward W Kuns is currently employed at Aspect Software, Incorporated, where he continues to innovate in the field of contact center solutions. His work has been instrumental in enhancing the capabilities of contact distribution systems, making them more user-friendly and efficient.

Collaborations

Kuns has collaborated with several talented individuals, including Biswajeet Mukherjee and Robert C Owens. These partnerships have contributed to the development of advanced technologies in the contact center industry.

Conclusion

Edward W Kuns is a distinguished inventor whose work in contact center technology has led to multiple patents and significant advancements in the field. His contributions continue to shape the future of automatic contact distribution systems.