The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 27, 2013
Filed:
Jun. 18, 2008
Edward W. Kuns, Glen Ellyn, IL (US);
Biswajeet Mukherjee, Palatine, IL (US);
Robert Owens, Franklin, TN (US);
Edward W. Kuns, Glen Ellyn, IL (US);
Biswajeet Mukherjee, Palatine, IL (US);
Robert Owens, Franklin, TN (US);
Aspect Software, Inc., Chelmsford, MA (US);
Abstract
A method and apparatus are provided for processing messages in a networked automatic contact distribution system having a plurality of computer processors. The method includes the steps of a processor of the plurality of processors receiving a configuration message, the processor determining a type of the configuration message from metadata contained within the message and the processor executing a predetermined set of steps based upon the determined type of the configuration message.