Donald H Griffin, Jr

Title: Innovations by Donald H Griffin, Jr. in Customer Interaction and Data Integration

Introduction

Donald H Griffin, Jr., based in Peoria, AZ, is an accomplished inventor with a total of 24 patents to his name. His work primarily focuses on enhancing customer interactions and integrating data from multiple sources, reflecting a deep commitment to advancing technology in service industries.

Latest Patents

Among his latest inventions are two notable patents that demonstrate his expertise in innovation. The first patent is titled "Methods for simultaneous interaction on a web page by a customer and customer service representative." This computer-implemented method enhances the interaction between customers and service representatives by allowing real-time communication and simultaneous access to web pages tailored for both parties. The interaction unfolds within a split-screen format, enabling efficient information exchange and more effective customer service.

The second patent Griffin holds is for "Systems and methods for integrating, aggregating and utilizing data from a plurality of data sources." This method focuses on enhancing a desktop environment by integrating data received from various sources. It allows businesses to analyze and prioritize information based on predefined rules, incorporating data from databases, recent activities, and future action plans to streamline operations.

Career Highlights

Griffin has significantly contributed to the field while working at the United Services Automobile Association (USAA). His innovative patents signify his role in shaping technological solutions to streamline customer service and data management processes, helping the company maintain its competitive edge.

Collaborations

Throughout his career, Griffin has collaborated with other distinguished professionals, including coworkers Jason W Lindley and Guy R Langley. These collaborations have likely contributed to the robustness of Griffin's innovative projects, fostering an environment where shared knowledge leads to groundbreaking advancements in technology.

Conclusion

Donald H Griffin, Jr. has established himself as a prominent inventor in the realms of customer interaction and data integration. His contributions, encapsulated in his numerous patents, reflect a dedication to innovation and efficiency. As technological needs evolve, Griffin's work at USAA continues to pave the way for improvements in both customer service operations and data management practices.