The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 24, 2022
Filed:
May. 06, 2015
United Services Automobile Association, San Antonio, TX (US);
Guy R. Langley, San Antonio, TX (US);
Jason W. Lindley, Schertz, TX (US);
Donald H. Griffin, Jr., Peoria, AZ (US);
Elizabeth Garretson, San Antonio, TX (US);
Ryan R. Barth, San Antonio, TX (US);
Francisco A. Duran, San Antonio, TX (US);
Ann C. Tarrillion, San Antonio, TX (US);
David W. Roberts, Helotes, TX (US);
United Services Automobile Association, San Antonio, TX (US);
Abstract
A computer-implemented method and system for automating electronic content delivery of predictive information to a customer service representative of a company. A first customer data set is entered in the computer system for identifying a customer. Displayed on a first desktop on a representative's computer system is information related to the customer which may include purchased company products and services of the customer based on the first data set. A second data set is entered in the computer system by the representative contingent upon interaction between the representative and the customer. Perform predictive analytics upon at least a portion of the first and second data sets to determine predictive information relevant to the customer. Display on a second desktop on the representative's computer system the predictive information for review by the representative during an interaction with the customer.