The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 08, 2025
Filed:
Apr. 19, 2024
Methods for simultaneous interaction on a web page by a customer and customer service representative
United Services Automobile Association (“usaa”), San Antonio, TX (US);
Guy R. Langley, San Antonio, TX (US);
Jason W. Lindley, Schertz, TX (US);
Donald H. Griffin, Jr., Peoria, AZ (US);
Elizabeth Garretson, Fair Oaks Ranch, TX (US);
Ryan R. Barth, San Antonio, TX (US);
Francisco A Duran, San Antonio, TX (US);
Ann C. Tarrillion, San Antonio, TX (US);
David W. Roberts, Helotes, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
A computer-implemented method and system for enhancing interaction between a customer using a client computer and a customer service representative of a company using a workstation. A Web session is commenced on a Web site for the client computer of the customer, wherein the Web session includes displaying a first Web page to the customer. A telephonic interaction is commenced between the customer and the customer service representative and a split screen is displayed on the workstation. The split screen including the first Web page and a second Web page, wherein the second Web page is only viewable by the customer service representative. An application is caused to be moved from the second Web page to the first Web page for review and interaction by the customer via the client computer.