Location History:
- Indooroopilly, AU (2013)
- Toowong, AU (2015 - 2020)
Company Filing History:
Years Active: 2013-2020
Title: The Innovative Mind of Daniel Ricketts
Introduction
Daniel Ricketts is a notable inventor based in Toowong, Australia. He has made significant contributions to the field of technology, particularly in systems designed to analyze behavioral patterns and predict customer churn. With a total of 4 patents to his name, Ricketts has established himself as a key player in the innovation landscape.
Latest Patents
One of Ricketts' latest patents is a real-time system to identify and analyze behavioral patterns to predict churn risk and increase retention. This invention focuses on identifying potential churn of users within computer-implemented systems provided by enterprises. The system utilizes historical data to create event profiles that represent user interactions, allowing for the determination of churn risk based on a user's engagement and a risk index value. The results are then displayed in a graphical user interface, providing actionable insights for businesses.
Another significant patent is related to churn risk scoring using call network analysis. This method generates customer churn risk scores based on a multi-variable churn risk model that correlates customer characteristics with the likelihood of churn. By analyzing customer call data records on an in-memory database platform, Ricketts' method calculates churn likelihood, influence factors, and average spend values. The resulting churn risk scores are visually presented on an interactive user interface, enabling telecommunication providers to better understand and manage customer retention.
Career Highlights
Throughout his career, Daniel Ricketts has worked with prominent companies such as SAP SE and SAP AG. His experience in these organizations has allowed him to refine his skills and contribute to innovative projects that address real-world challenges.
Collaborations
Ricketts has collaborated with talented individuals in his field, including Alexander Dreiling and Fabian Eberhardt. These partnerships have fostered a creative environment that encourages the development of groundbreaking solutions.
Conclusion
Daniel Ricketts exemplifies the spirit of innovation through his patents and contributions to technology. His work in predicting customer churn and enhancing retention strategies showcases his commitment to improving user experiences. Ricketts continues to be a significant figure in the realm of technological advancements.