Dana Renee Wassam

Title: Dana Renee Wassam: Innovator in Customer Assistance Systems

Introduction

Dana Renee Wassam is an accomplished inventor based in Landenberg, PA (US). She has made significant contributions to the field of customer assistance systems, holding a total of 3 patents. Her work focuses on enhancing customer interactions through innovative technological solutions.

Latest Patents

Dana's latest patents include a customer assistance system designed to streamline the process of identifying customer eligibility for payment programs. The first patent describes an apparatus that includes a network interface to receive and communicate data with a remote electronic device. The processor within the apparatus is configured to receive customer credentials and determine eligibility for a payment program based on known customer information. The second patent outlines a similar system that queries customers about their willingness to pay a portion of their past-due amounts. It also assesses eligibility for payment programs based on customer responses and available information.

Career Highlights

Dana is currently employed at Bank of America Corporation, where she applies her expertise in developing customer assistance technologies. Her innovative approach has led to the creation of systems that improve customer service and financial management.

Collaborations

Dana has collaborated with notable coworkers, including Kera Porri Smith and Linda Ann Eddy, contributing to a dynamic work environment that fosters innovation and creativity.

Conclusion

Dana Renee Wassam's contributions to customer assistance systems exemplify her commitment to innovation and improving customer experiences. Her patents reflect a deep understanding of customer needs and technological solutions.