Location History:
- Binghamton, NY (US) (2005)
- Fredericksburg, VA (US) (2018 - 2019)
Company Filing History:
1 out of 563 
2 out of 832,843 Years Active: 2005-2019
Title: Christopher John Decker: Innovator in Contact Center Technology
Introduction
Christopher John Decker is an accomplished inventor based in Fredericksburg, VA (US). He has made significant contributions to the field of contact center technology, holding a total of 3 patents. His innovative approaches have enhanced communication strategies within contact centers, making them more efficient and effective.
Latest Patents
One of Christopher's latest patents is a "Contact center system and method for advanced outbound communications to a contact group." This method involves a processor detecting a trigger for transmitting outbound messages to a customer. It determines a notification strategy for the customer based on the detected trigger and identifies a designated contact group. The processor initiates conversations with contacts in the group to transmit outbound communications according to the strategy. It also monitors the progress of these conversations and modifies the state of the second conversation based on the first conversation's progress.
Career Highlights
Throughout his career, Christopher has worked with notable companies, including Genesys Telecommunications Laboratories, Inc. His experience in these organizations has allowed him to refine his skills and contribute to advancements in communication technologies.
Collaborations
Christopher has collaborated with talented individuals such as Theodore Wallace Mitchell and Daniel S Stoops. These partnerships have fostered innovation and creativity in his projects.
Conclusion
Christopher John Decker is a notable inventor whose work in contact center technology has made a significant impact. His patents reflect his commitment to improving communication methods, and his collaborations have further enhanced his contributions to the field.