Other

Genesys Telecommunications Laboratories, Inc.

Greeneden U.S. Holdings Ii, LLC

Genesys Cloud Services Holdings Ii, LLC

Christopher John Decker

Daniel S Stoops

Theodore Wallace Mitchell

David S Decker

Jeffrey Hosier

A method for managing outbound communications for a contact center includes: detecting, by a processor associated with the contact center, a trigger for transmitting outbound messages to a customer of the contact center, determining, by the processor, a notification strategy for the customer in response to the detected trigger, identifying, by the processor, a contact group designated for the customer, initiating, by the processor, first and second conversations with respectively first and second contacts in the contact group for transmitting first and second outbound communications according to the notification strategy, monitoring, by the processor, progress of the first and second conversations, and modifying, by the processor, a state of the second conversation with the second contact based on the progress of the first conversation with the first contact.

Contact center system and method for advanced outbound communications to a contact group

A scoring apparatus for placing a scoring line on a back surface of a piece of vinyl or rubber cove molding, in order to easily conform the molding about sharp corners. The scoring apparatus uses a frame for pivotally supporting a router between an inoperative position and a work engaging position. The router is mounted on a base that slides within a slot in the frame so that it can be drawn across the cove molding to provide the scoring line.

Apparatus for scoring cove moldings

Growing community of inventors

Fredericksburg, VA, United States of America

Christopher John Decker