Bruce E Keistead

Bruce E. Keistead is a notable inventor based in Saint John, Canada. He has made significant contributions to the field of communication technology, particularly in call center operations. With a total of 3 patents to his name, Keistead's work has had a lasting impact on how information is managed and displayed in high-pressure environments.

Latest Patents

One of his latest patents is the "Personal Communication Center Performance Display and Status Alert System." This innovative system is designed for call centers that utilize agent stations equipped with personal computers and video display units (PC/VDUs). The system connects to a local area network (LAN) with a server that tracks the status of various call center entities. The software application, which runs on individual PC/VDUs, draws status information from the server and presents it to agents through the PC/VDU's output apparatus. The rendering of this information can be in the form of text, graphics, or audio, depending on the conditions and user preferences.

Career Highlights

Bruce E. Keistead is currently employed at Genesys Telecommunications Laboratories, Inc., where he continues to develop innovative solutions for communication challenges. His work has been instrumental in enhancing the efficiency and effectiveness of call center operations.

Collaborations

Throughout his career, Keistead has collaborated with several talented individuals, including Kevin McGraw and Richard C. DeGolia. These partnerships have contributed to the successful development of his patented technologies.

Conclusion

In summary, Bruce E. Keistead is a distinguished inventor whose work in communication technology has significantly improved call center operations. His innovative patents and collaborations reflect his commitment to advancing the field.