The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 13, 2007
Filed:
Mar. 21, 2006
Kevin Mcgraw, Saint John, CA;
Richard C. Degolia, Los Altos, CA (US);
Bruce E. Keistead, Saint John, CA;
Kevin McGraw, Saint John, CA;
Richard C. DeGolia, Los Altos, CA (US);
Bruce E. Keistead, Saint John, CA;
Genesys Telecommunications Laboratories, Inc., Daly City, CA (US);
Abstract
In a call center having agent stations including personal computers having video display units (PC/VDUs), connected on a LAN with a server tracking status for call center entities, a system for agent information includes a software application executing on individual PC/VDUs at agent stations. The software application draws on status information from the server and renders the information to the agent using the PC/VDU through output apparatus of the PC/VDU. Rendering may be by text, graphics, or audio, depending on such as conditions and user selection.