This inventor holds 6 USPTO granted patents. Top assignee: Jpmorgan Chase Bank, N.a.. Active years: 2013-2019.
Company Filing History:
Years Active: 2013-2019
Title: Brian Lawhorne: Innovator in Customer Communication Management
Introduction
Brian Lawhorne is an accomplished inventor based in Columbus, OH (US). He has made significant contributions to the field of customer communication management, holding a total of 6 patents. His innovative work focuses on enhancing the ways businesses interact with their customers across various communication channels.
Latest Patents
One of Brian's latest patents is titled "System and method for managing customer communications over communication channels." This invention outlines a method for managing customer communications through multiple channels. The process includes receiving contact information from a database, determining if the information includes a cellular phone number, and ensuring that the customer has consented to be contacted. The system also allows for automatic initiation of contact with the customer, particularly for marketing solicitations.
Career Highlights
Brian Lawhorne is currently employed at JPMorgan Chase Bank, N.A., where he applies his expertise in customer communication systems. His role involves developing innovative solutions that streamline customer interactions and improve overall service efficiency.
Collaborations
Brian collaborates with Robert Moore, a fellow innovator in the field. Together, they work on projects that aim to enhance customer communication strategies and implement effective solutions within their organization.
Conclusion
Brian Lawhorne's contributions to customer communication management demonstrate his commitment to innovation and excellence. His patents reflect a deep understanding of the complexities involved in customer interactions, paving the way for more effective communication strategies in the banking sector.