Jpmorgan Chase Bank, N.a.

Brian Lawhorne

Robert Moore

Systems and methods for managing customer communications over communication channels are disclosed. According to one embodiment, in an information processing apparatus, a method for managing customer communications over a plurality of communication channels may include (1) receiving, from a database, contact information for a customer; (2) determining that the contact information comprises a cellular phone number; (3) determining that the customer has not consented to being contacted on the cellular phone number; (4) receiving, from an electronic device associated with the customer, authorization to initiate contact with the customer using the contact information; and (5) automatically initiating contact with the customer on the cellular phone number, wherein the contact with the customer comprises a marketing solicitation.

System and method for managing customer communications over communication channels

Systems and methods for managing customer communications over communication channels are disclosed. According to one embodiment, a method for managing customer communications over a plurality of communication channels may include (1) at least one of a plurality of computer processors determining contact information for the customer; (2) at least one of the plurality of computer processors determining that the contact information comprises a cellular phone number; (4) at least one of the plurality of computer processors determining that the customer has consented to being contacted on the cellular phone number; and (5) at least one of a plurality of computer processors automatically initiating contact with the customer using the communication channel.

Systems and methods for managing customer communications over communication channels are disclosed. According to one embodiment, a method for managing customer communications over a plurality of communication channel may include (1) at least one of a plurality of computer processors determining a communication channel for contacting a customer; (2) at least one of the plurality of computer processors determining contact information for the customer to be used with the determined communication channel; (3) presenting the contact information to an agent; (4) receiving, at an electronic device, authorization to initiate contact with the customer using the contact information; and (5) at least one of a plurality of computer processors automatically initiating contact with the customer using the communication channel.

Systems and methods for managing customer communications over communication channels are disclosed. According to one embodiment, a method for receiving consent from a customer to be contacted on the customer's cellular phone may include (1) communicating, over a first communication channel, with a customer; (2) using at least one computer processor, prompting the customer for customer consent to be contacted on the customer's cellular phone; (3) receiving, from the customer, a response to the prompt for customer consent; and (4) storing the response in a database.

A system and method for managing customer communications over communication channels are disclosed. A method may include (1) at least one of a plurality of computer processors determining a communication channel for contacting a customer; (2) at least one of the plurality of computer processors determining contact information for the customer to be used with the determined communication channel; (3) presenting the contact information to an agent; (4) receiving, at an electronic device, authorization to initiate contact with the customer using the contact information; and (5) at least one of a plurality of computer processors automatically initiating contact with the customer using the communication channel.

A system and method for managing customer communications over communication channels are disclosed. A method may include (1) determining a contact mode for contacting a customer based on at least one of a campaign strategy, a customer account attribute, a phone number attribute, a previous contact outcome, a previous call outcome, an email address attribute, a time of day, a customer contact preference, a customer availability, and a customer contact consent; (2) initiating contact with the customer; and (3) interacting with the customer. A system may include a database comprising contact data including at least one of a campaign strategy, a customer account attribute, a phone number attribute, a previous contact outcome, a previous call outcome, a customer contact preference, a customer availability, and a customer contact consent; a computer processor executing a communication manager, the communication manger determining a contact mode for contacting a customer on a communication channel selected from the group consisting of a telephone, a cellular phone, an email, a text message, a chat, a facsimile, and a social networking site. The communication manager may select a communication channel based on the contact data; and the contact system may contact the customer using the selected communication channel.

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Columbus, OH, United States of America

Brian Lawhorne