The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 31, 2015
Filed:
Jul. 11, 2013
Applicant:
Jpmorgan Chase Bank, N.a., New York, NY (US);
Inventors:
Robert Moore, Hockessin, DE (US);
Brian Lawhorne, Columbus, OH (US);
Assignee:
JPMorgan Chase Bank, N.A., New York, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 5/00 (2006.01); H04M 3/51 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5141 (2013.01);
Abstract
Systems and methods for managing customer communications over communication channels are disclosed. According to one embodiment, a method for receiving consent from a customer to be contacted on the customer's cellular phone may include (1) communicating, over a first communication channel, with a customer; (2) using at least one computer processor, prompting the customer for customer consent to be contacted on the customer's cellular phone; (3) receiving, from the customer, a response to the prompt for customer consent; and (4) storing the response in a database.