Company Filing History:
Years Active: 2018-2023
Title: Brian Dillmann: Innovator in Customer Support Technology
Introduction
Brian Dillmann is a notable inventor based in Brooklyn, NY (US), recognized for his contributions to customer support technology. With a total of 3 patents, Dillmann has developed innovative solutions that enhance the efficiency of customer service processes.
Latest Patents
Dillmann's latest patents include groundbreaking technologies aimed at predicting customer support requests. One of his inventions involves a third-party company providing a user interface for customers to submit support requests. This system utilizes a customer identifier to request prediction data from the first company, allowing for proactive customer support. Another significant patent focuses on using semantic processing to assist customer service representatives. This technology enables the presentation of a user interface that updates in real-time based on the intent of customer messages, streamlining the support process.
Career Highlights
Brian Dillmann has made significant strides in the field of customer support technology through his work at Asapp, Inc. His innovative approach has positioned him as a key player in enhancing customer service experiences. Dillmann's patents reflect his commitment to improving the interaction between companies and their customers.
Collaborations
Dillmann collaborates with talented individuals such as Vicky Sehrawat and Jason Shaev, contributing to a dynamic team focused on advancing customer support solutions.
Conclusion
Brian Dillmann's work exemplifies the impact of innovation in customer support technology. His patents not only address current challenges but also pave the way for future advancements in the industry.