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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 11790376 B1

PDFFull Text
Date of Patent:
Oct. 17, 2023

Filed:

Dec. 06, 2019

Predicting customer support requests

Applicant:

Asapp, Inc., New York, NY (US);

Inventors:

Vicky Sehrawat, New York, NY (US);

Jason Shaev, New York, NY (US);

Punyashloka Biswal, Norwalk, CT (US);

Brian Dillmann, Brooklyn, NY (US);

Joseph Hackman, New York, NY (US);

Shawn Henry, Longmont, CO (US);

Gustavo Sapoznik, Miami, FL (US);

Assignee:

ASAPP, INC., New York, NY (US);

Attorney:

GTC Law Group PC & Affiliates

Primary Examiner:

Loc Tran

Int. Cl.
CPC ...
G06F 21/31 (2013.01); G06Q 30/016 (2023.01); H04L 51/02 (2022.01); H04M 3/42 (2006.01); H04M 3/51 (2006.01); H04L 51/18 (2022.01); G06F 40/30 (2020.01); G06F 40/35 (2020.01); H04L 51/52 (2022.01); G06N 5/01 (2023.01); G06N 3/04 (2023.01); G06N 3/08 (2023.01); H04L 67/306 (2022.01); G06Q 10/1053 (2023.01); G06Q 10/107 (2023.01); G06Q 30/01 (2023.01); H04L 67/02 (2022.01); G06N 3/042 (2023.01);
U.S. Cl.
CPC ...
G06Q 30/016 (2013.01); G06F 21/31 (2013.01); G06F 40/30 (2020.01); G06F 40/35 (2020.01); G06N 3/04 (2013.01); G06N 3/08 (2013.01); G06N 5/01 (2023.01); H04L 51/02 (2013.01); H04L 51/18 (2013.01); H04L 51/52 (2022.05); H04M 3/42382 (2013.01); H04M 3/5141 (2013.01); G06N 3/042 (2023.01); G06Q 10/107 (2013.01); G06Q 10/1053 (2013.01); G06Q 30/01 (2013.01); H04L 67/02 (2013.01); H04L 67/306 (2013.01); H04M 3/5183 (2013.01);
Abstract

The third-party company may provide a user interface to a customer to submit a customer support request regarding a first company. The third-party company may receive a customer identifier from the first device and may request prediction data from the first company using the customer identifier. The third-party company may process the prediction data to predict a customer support request of the customer and generate user interface data corresponding to the predicted customer support request. The user interface data may be transmitted to the user interface before a customer support request from the customer is received.

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